Effective date: June 1, 2020.
The types of information we collect from you depend on how you use the Services, what Services you use, and what information you choose to provide or make available to us. We collect information from you when you:
Information related to the creation of accounts or that otherwise identifies you as a customer or end user of English Skills Cafe is what we call "Customer Information." Customer Information may include certain "personal information", such as your name, email address, gender, location, age and native language. It also may include answers you submit when you are undertaking our language tests. It also may include payment information, such as payment method, credit card information, and any contact information (such as name and postal address) associated with payment billing information. If you are an end user using the Services through an account created on your behalf by an English Skills Cafe customer (such as an employer, school, college, university, or organization of which you are a member, or another individual), we may collect and process Customer Information about you on behalf of the English Skills Cage customer with whom your use of the Services is associated.
When you create an account with English Skills Cafe, we may collect certain Customer Information directly from you, which is required in order for us to provide the personalised Services which we offer. We may also collect information about you if you are using our service at the instruction of another party such as a school, language college, university, employer, education or migration agent or government department or other organisation. Since your actual use of our Services relies on you providing information about you, by choosing to proceed you acknowledge that you have provided this information voluntarily.
We collect information about how you use the Services and your actions on the Services, including IP addresses, what software and hardware you use (such as browser types, operating systems, ISPs, platform type, device type), pages or features of English Skills Cafe used and associated dates and time stamps, links you click, whether you open messages sent to your account, and other statistics related to your usage of the Services. We may also use tools, including third-party tools, to collect analytics data. Some of this information is collected through the use of "cookies" and other tracking technologies, such as web beacons, session replay scripts, and similar technologies ("tracking technologies"). We may also work with third party partners to employ tracking technologies.
Our uses of these tracking technologies fall into the following general categories:
We will ask you to provide your current location. We use this information to help us with the scheduling of our staff to optimise the Services we provide to you and other Users. We may also use Google Analytics to convert your IP address into a rough geolocation to understand in what areas our users are located and to improve and personalize English Skills Cafe (for example, to display time data in the correct local time). For more information about Google Analytics, please visit https://www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to https://tools.google.com/dlpage/gaoptout.
We may collect information by aggregating and de-identifying other information. The aggregation and de-identification process prevents the information from being reassociated or identified with any one customer account, user, or individual. We may use aggregated and de-identified information for a wide variety of statistical and analytical purposes.
We use the information we collect for a variety of purposes, and how we use it depends on what we collect and what Services you use (or features of the Services). These purposes may include:
Specifically, we may use personal information (including those contained within the Customer Information or otherwise collected by us) for the above purposes, but only to the extent necessary for the purposes for which you have provided us with the information, to respond to inquiries or requests (including requests for customer support or technical assistance), to otherwise perform our obligations or act consistently with our Terms of Service, to respond to law enforcement or other governmental or legal requests, and to otherwise use the information consistent with your instructions to us (both explicit, such as when you contact us directly with a request, and implied, such as when you engage us to provide you with the Services). If you wish to change these instructions, either by request, by correcting, amending, or deleting information we may have collected about you, or by opting out of certain data collection practices, please see "Managing Your Information", below.
We may also analyze metadata related to Content (such as total number of records, file size, API volume, access logs, etc.).
Except as provided below, we do not share, disclose, or sell your personal information.We disclose information we collect in the following cases:
We retain the information we receive for as long as you use the Services or as necessary to fulfill the purposes for which it was collected, provide our Services, resolve disputes, establish legal defenses, enforce our agreements, and comply with applicable laws.
We implement appropriate technical and organizational measures to protect the information we collect and store. Unfortunately, no security measures are 100% foolproof, and as such no network or system (including ours) can be guaranteed to be 100% secure against destruction, loss, alteration, unauthorized disclosure of, or access to information we collect and store. If you believe your information may not be secure for any reason, please contact us immediately at email@example.com.
You have many choices to access information we collect about you and about how we use or disclose that information. This section details many of those choices, including how you can exercise rights you may have with respect to your information (including personal information), how you can opt out of collection and use of certain types of information for certain purposes (such as marketing), and how you can use your browser or third-party tools to disable certain collection methods (such as cookies or tracking technologies).
In accordance with applicable law, you may have the right to:
(i) request confirmation of whether we are processing your personal information;
(ii) obtain access to or a copy of your personal information;
(iii) receive an electronic copy of personal information that you have provided to us, or ask us to send that information to another company (the “right of data portability”);
(iv) restrict our uses of your personal information;
(v) seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed personal information;
(vi) withdraw your consent; and
(vii) request erasure of personal information held about you by us, subject to certain exceptions prescribed by law.
If you would like to exercise these rights, please contact us at firstname.lastname@example.org. Please note that we may retain information that is otherwise deleted in de-identified and/or aggregated form, in archived or backup copies as required pursuant to records retention obligations, or as otherwise required by law.
We will process your requests in accordance with applicable laws. To protect your privacy, we may take steps to verify your identity before fulfilling your request.We may use some of the information we collect for marketing purposes, including to send you promotional communications about new English Skills Cafe features, services, events, or other opportunities. If you wish to stop receiving these communications or to opt out of use of your information for these purposes, please contact us at email@example.com to advise us of your request to opt out. Depending on where you live, you may have a right to file a complaint with your local supervisory authority. For more information, please contact us at firstname.lastname@example.org.
If you would prefer not to accept cookies or otherwise wish to disable our use of tracking technologies, most browsers and mobile devices allow you to change your settings so as to notify you when you receive cookies or other tracking technologies are being used, and to choose whether or not to accept/allow it. Most browsers also allow you to disable or delete existing cookies or to automatically reject future cookies. Disabling cookies may limit your ability to use the Services.
Certain tracking technologies we use are related to advertising networks, and through those technologies we may share certain information such as IP addresses. Please note that the information we share with those advertising networks might be combined with other information about you that those networks may have collected from other sources. To learn more about advertising networks and how to opt out of sharing information with them, please click here and here. If you’re in the EU, you can find additional information about your choices with respect to advertising networks and online behavioral advertising by clicking here.
Certain tracking technologies we use involve the use of session replay scripts or other scripts that run directly from your browser.
We process and store information on servers located in the Singapore, and we may store information on servers and equipment in other countries depending on a variety of factors, including the locations of our users and service providers. By using the Services, you agree to the transfer of information (including Customer Information and personal information) to locations that may be outside of your country of residence, in order for English Skills Cafe to provide the Services. You acknowledge and agree that, as a condition of providing any information, we can legally transfer it to another country.
English Skills Cafe is not directed to children under the age of 12 (or other age as required by local law) and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take reasonable steps to delete such information from our files as soon as is practicable, once we have identified or been notified that the information pertains to a person under the age of 12. If you learn that your child has provided us with personal information without your consent, you may contact us at email@example.com.